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Frequently Asked Questions

Longcroft clinic frequently asked questions

Can I park at the surgery?

The surgery currently has a small car park for staff and patients with nine spaces. Recently theLongcroft clinic has rented supplementary spaces at the community centre for surgery staff parkingto ease congestion in the Longcroft clinic car park. There are multiple on street parking areas closeto the surgery. The clinic is a short walk from the village centre and its car parking amenities, wealso encourage patients and staff when able to consider cycling to the surgery, we have submittedplans for the development of a cycle rack in the surgery car park.

Does the surgery have disabled access?

The surgery has disabled access to all ground floor rooms. If you are unable to climb stairs pleaseinform the receptionist when making your booking so that a ground floor consultation room is madeavailable.

The surgery has applied for planning permission for 2 designated disabled parking spaces in thecar park and to increase the number of ground floor consulting rooms

How do I order repeat prescriptions?

You can order repeat prescriptions in several ways:

  • Tick the items on the white part (back) of your prescription and hand in at the reception or post it to the surgery (requests may be posted through the letter box when the surgery is closed.)

  • Fill in a repeat prescription request form available at reception

  • Arrange with your pharmacist to request your repeat prescription

  • Write a short note to your GP detailing your request, name, date of birth and home address.

    How long should I wait before collecting my prescription?

    Please allow 2 working days for your prescription to be processed.

    Can my prescription be sent to a local pharmacy direct?

    Yes we have regular collections from Lloyds, Boots and Victoria pharmacies please inform theprescription clerk by annotating your prescription request if you wish us to send the prescription toyour desired pharmacist.

    Why can’t I order prescriptions on the telephone?

    Telephone communication of prescription requests is prone to error and therefore increases the risk of mistakes.

    The surgery does not have the capacity to handle the very large daily demand for repeat prescription requests by telephone.

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What time does the surgery open and close?

The surgery opening hours are 0800 - 1830 Monday to Friday and 0900 - 1200 on Saturday. The surgery is closed on Sunday

Is the surgery open at weekends?

The surgery opens on a Saturday morning for pre-booked patients only. This means that if you do not have an appointment and you have an urgent problem you should still contact NHS111, the out of hours provider. We do provide a face to face receptionist service on Saturdays to handle appointments and prescriptions and have a health care assistant Saturday surgery.

What should I do with unused medications?

Unused medications should be returned to your pharmacist

How do I contact an out of hours doctor when the surgery is closed?

You can ring NHS111 to advise.

My problem is urgent can I get an appointment the same day?

We always endeavor to see and or telephone every patient who deems that their problem needs to be dealt with on the day as they request it. We respectfully request that this service is not misused with any issues that are not urgent for the day.

Can I speak to the doctor on the telephone?

Yes you can request the doctor to telephone you about an issue. Phone calls are scheduled throughout the day and the GP will endeavour to return your call before the end of surgery that day.  We would ask you to try and be near your phone and keep the line free as it is not always possible to call back multipletimes.

When can I get my results?

Results for most tests are available after five working days. You can ring the surgery after 1100 for results. The receptionist can only give you the results if they have been checked by the doctor and a comment has been given. Sometimes the receptionist will schedule a phone call or appointment to explain the results. You may request a print out of your results from reception.

How do I get a travel appointment?

Travel appointments are made with the practice nurse via reception. We ask that you fill in a travel questionnaire and must be brought with you to your appointment. Available from the reception desk.



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