The surgery opening hours are 0800 - 1830 Monday to Friday and 0900 - 1200 on Saturday. The surgery is closed on Sunday
Is the surgery open at weekends?
The surgery opens on a Saturday morning for pre-booked patients only. This means that if you do not have an appointment and you have an urgent problem you should still contact NHS111, the out of hours provider. We do provide a face to face receptionist service on Saturdays to handle appointments and prescriptions and have a health care assistant Saturday surgery.
What should I do with unused medications?
Unused medications should be returned to your pharmacist
How do I contact an out of hours doctor when the surgery is closed?
You can ring NHS111 to advise.
My problem is urgent can I get an appointment the same day?
We always endeavor to see and or telephone every patient who deems that their problem needs to be dealt with on the day as they request it. We respectfully request that this service is not misused with any issues that are not urgent for the day.
Can I speak to the doctor on the telephone?
Yes you can request the doctor to telephone you about an issue. Phone calls are scheduled throughout the day and the GP will endeavour to return your call before the end of surgery that day. We would ask you to try and be near your phone and keep the line free as it is not always possible to call back multipletimes.
When can I get my results?
Results for most tests are available after five working days. You can ring the surgery after 1100 for results. The receptionist can only give you the results if they have been checked by the doctor and a comment has been given. Sometimes the receptionist will schedule a phone call or appointment to explain the results. You may request a print out of your results from reception.
How do I get a travel appointment?
Travel appointments are made with the practice nurse via reception. We ask that you fill in a travel questionnaire and must be brought with you to your appointment. Available from the reception desk.